CareAR Insight

AI-guided field service with AR, asset history, IoT data, and paperless workflows
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Start every visit with certainty. Open CareAR Insight, point your camera at the asset or scan its tag, and the app builds the context you need in seconds. If the tag is missing, object recognition suggests likely matches so you can confirm quickly. You’ll see a complete profile—model and serial, manufacturer, configuration, install date, location, and warranty status—plus live data from instrumented equipment when available. Tap to launch the job, review past incidents, parts used, and fault codes, and compare real-time readings against historical baselines. Insight highlights abnormal trends and proposes the next best checks, so triage moves from guesswork to a clear, ordered plan.

Move straight into diagnosis with guided procedures. Run built-in network and performance tests, record measurements, and capture photos or video without switching apps. Augmented reality overlays pinpoint panels, fasteners, and connectors, and show safe access paths and torque specs right on the image. As you note symptoms, the knowledge engine pulls matching articles, step-by-step repairs, and short clips from the library, ranked by asset type and issue frequency. Checklists branch automatically if a value is out of range, and insight cards explain what to test next. When you fix the fault, verify recovery by watching telemetry stabilize and clearing alarms. Every step—parts pulled, time on task, test results—is written back to the paperless work order, ready for audit. more

Review Summary

Features

  • AI-guided triage and troubleshooting
  • Asset profiles with model/serial and configuration
  • Live IoT telemetry and trend comparison
  • Warranty verification and claims triggers
  • Augmented reality overlays and annotations
  • Object detection for asset identification
  • Knowledge base recommendations and media
  • Remote expert collaboration with secure sessions
  • Paperless work order management
  • Diagnostic tool integrations and performance tests
  • Offline capture and sync
  • Engagement features: comments, mentions, upvotes
  • Automated report generation and e-signatures
  • Analytics and fleet-level insights
  • CMMS/ERP/CRM integrations and audit trails

How It’s Used

  • On-site asset identification and quick context building
  • Root cause analysis with guided branching checklists
  • Network and performance testing during diagnosis
  • AR-assisted part location and safe disassembly
  • Knowledge-driven repairs with targeted articles and videos
  • Remote expert escalation for complex issues
  • Warranty validation and automated claims initiation
  • Paperless work order execution and time/parts tracking
  • Compliance documentation with photo/video evidence
  • Preventive maintenance planning based on trends
  • Training and onboarding with contextual playbooks
  • Customer communications and service summary delivery

Plans & Pricing

Core Plan

Custom

High-definition remote solve sessions
Rich AR annotations over live video feed
Multiparty sessions (3 participants)
Realtime invitations via SMS and email
Guest support
Unlimited image capture
Group support (up to 5 groups)
KPI builder
Survey tool
Dashboards and reporting
Admin portal
Core support

Enterprise Plan

Custom

All features in core plan plus,
Multiparty sessions (unlimited participants)
Video recording*
Unlimited groups
Integrations
SSO
Branding
Access to CareAR APIs
CareAR content cloud
Premium support
Named customer success manager
Named support engineer
Tailored training sessions

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